Terms

Florence Guild Wellness – Booking Platform Terms & Conditions of Use

1. Introduction

1.1 This online booking service (“Platform”) is operated by Florence Guild Wellness (“the Company”) to facilitate user registration and the scheduling of wellness services. 1.2 These Terms and Conditions of Use (“Terms”) govern your use of the Platform. 1.3 By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform. 1.4 For any questions or concerns regarding these Terms, please contact us at: wellness@florenceguild.com.

 

2. Registration and Account Security

2.1 To use the Platform, you must register an account and agree to provide accurate, complete, and current information. 2.2 You agree not to:

  • Provide false or misleading registration information.
  • Share your password or access credentials.
  • Use another user’s account.
  • Allow unauthorized access to your account.
  • Continue using the Platform if your access has been revoked. 2.3 The Company reserves the right to suspend or terminate accounts that violate these Terms. Fraudulent activity may be reported to authorities.

 

3. Acceptable Use

3.1 When using the Platform, you agree not to:

  • Upload unlawful, infringing, or offensive content.
  • Disrupt or interfere with the Platform’s operation.
  • Attempt unauthorized access or upload harmful code.
  • Use the Platform for unsolicited advertising or promotional purposes. 3.2 The Company may remove or restrict content and access that violates these Terms at its discretion.

 

4. Booking, Cancellations & Attendance

4.1 Bookings are made via the Platform using third-party integrations such as Formstack (for registration) and Mindbody (for scheduling). 4.2 A booking is confirmed once the Platform issues confirmation. 4.3 If payment is required, access to services will not be granted until payment is completed. 4.4 Cancellation and no-show policies vary by service provider. It is your responsibility to review and adhere to these prior to booking. 4.5 Refunds, where applicable, will be processed within 15 business days. 4.6 The Company reserves the right to cancel bookings without liability, beyond refunding applicable fees. 4.7 Missed appointments without timely cancellation may not be eligible for a refund.

 

5. Health Disclaimer & Participation

5.1 Wellness services provided via the Platform are not a substitute for professional medical advice, diagnosis, or treatment. 5.2 By participating in any wellness session, you confirm that you are in appropriate physical and mental condition and understand the inherent risks involved. 5.3 Always consult your physician or qualified health provider before beginning any new wellness program. 5.4 Participation is entirely voluntary and at your own risk. 5.5 The Company and its affiliates are not responsible for any injury, loss, or health issue that may arise from your participation in any service.

 

6. Limitation of Liability

6.1 To the extent permitted by law:

  • The Platform and its content are provided “as is” without warranty of any kind.
  • The Company disclaims all warranties, express or implied, including fitness for a particular purpose.
  • The Company shall not be liable for any indirect, incidental, or consequential damages, including service interruptions, cyberattacks, or data breaches.

 

7. Intellectual Property

7.1 All content and materials on the Platform (excluding user-generated content) are owned or licensed by the Company. 7.2 Users retain ownership of content they submit but grant the Company a non-exclusive, worldwide, royalty-free license to display and use such content on the Platform.

 

8. Privacy and Data Protection

8.1 The Company complies with all applicable privacy laws and treats personal information in accordance with its Privacy Policy. 8.2 By using the Platform, you consent to receive communications related to bookings, updates, or operational notices. 8.3 Marketing communications will only be sent with your express consent. You may opt out at any time.

 

9. Third-Party Services

9.1 The Platform integrates with third-party services such as Formstack and Mindbody. The Company is not responsible for the functionality, reliability, or security of these services. 9.2 You agree to comply with any terms imposed by these third-party providers.

 

10. Modifications and Termination

10.1 The Company may update or revise these Terms with at least 7 days’ notice via email or Platform notification. 10.2 Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms. 10.3 The Company may terminate your access for violations of these Terms. Termination does not absolve you of prior obligations.

 

11. Governing Law

11.1 These Terms are governed by the laws of Australia. 11.2 Any disputes arising from or relating to these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

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